Warranty Infomation

Rhino Lights products are handcrafted in North Carolina and are built to a quality standard unreachable by many. If your product(s) are damaged or have any issues we are here for you with our warranty. Follow the steps below and make sure to include your paper in the box when you send back your product for us to review.

Mailing Address:
330 Seagle Street Suite 18
Huntersville, NC 28078

Timeframe

After you see your package has been delivered to us, give us 5 - 7 business days to review, repair, replace, or reach out about your returned product.

Repair Process

1

Register / Login

Login or Register on the Rhino Lights website and navigate to your profile page.

2

Create Repair Request

Fill out the repair / warranty request form to generate a PDF packing slip. Download and Print this form.

3

Securely Package

Find a suitable box to ship back the products, include the repair request PDF in the box.

4

Ship Package

Ship your package back to Rhino Lights using your purchased UPS label from Rhino Lights or from your preferred shipping carrier.

The customer is responsible for shipping charges back to Rhino Lights LLC. Please use proper packaging for all products being shipped to us. The customer is responsible for loss or damage that may occur in transit.
Include all parts and / or components for us to repair your Rhino Lights products otherwise charges may be incurred for replacing missing components. If you snap or break your whip we can repair it but the whips will be cut shorter depending on where the whip broke. That means we will make the longest whip possible from the broken whip. If only one whip broke, please send both whips in so we can make both the same length.

Other Information

Local Customers:
We accept local drop off for warranty claims but products must be picked up within 7 days of being complete and/or pay for return shipping because Rhino Lights is not responsible for products after 7 days.

Warranty Exclusions:
Our Rhino warranty is non transferable and can expire due to component shortages outside our control, We make every effort to repair, fix, and warranty our products but things happen that may cause a product to be unservicable. Lifetime does not imply forever. Warranty applies to the original receipt holder . While we will work with every customer install neglect is not covered under lifetime warranty.

Discontinued Products (3rd party manufactured items):
Discontinued products are not covered under lifetime warranty, if a claim is needed or required, Rhino Lights will credit you a percent of the original purchase price termed out over 12 months from original purchase date (minus shipping fees) and credits you to upgrade to the closest possible product to replace what you originally purchased. Rhino Lights is not responsible for abuse, damage, wear and tear on these older products. The credit is only valid for 30 days from when you contact us and is non-transferable. Any credit is only good towards purchasing other products, no cash value.

Clearance Items:
These are closeout items that are no longer serviceable. We ship them in working condition and have very limited stock which is why they are on discount. All sales are final on clearanced items.

Warranty subject to change so check back for latest updates. Any questions reach out to rhino lights.