Warranty Infomation

Rhino Lights products are handcrafted in North Carolina and are built to a quality standard unreachable by many. If you damaged your product(s) or have any issues we are here for you with our repair process. Follow the steps below to have us take a look at your product. Please make sure to include your paper in the box when you send back your product for us to review.

In the event that your product becomes irreparable due to usage. Roll your machine? Slam into the garage door? To many busted LEDs, Rest assured that we offer a discounted replacement rate as part of our warranty process to keep you going.

Timeframe

After you see your package has been delivered to us, give us 3 - 5 business days for processing.

Repair Process

1

Register / Login

Login or Register on the Rhino Lights website and navigate to your profile page.

2

Create Repair Request

Fill out the repair / warranty request form to generate a PDF packing slip. Download and Print this form.

3

Securely Package

Find a suitable box to ship back the products, include the repair request PDF in the box.

4

Ship Package

Ship your package back to Rhino Lights using your purchased UPS label from Rhino Lights or from your preferred shipping carrier.

The customer is responsible for shipping charges back to Rhino Lights LLC. Please use proper packaging for all products being shipped to us. The customer is responsible for loss or damage that may occur in transit.
Include all parts and / or components for us to repair your Rhino Lights products otherwise charges may be incurred for replacing missing components. If you snap or break your whip, we can repair it. However, please note that the whips will need to be shortened. That means we will make the longest whip possible from the broken whip. Please send both whips in if you want them the same length.

Other Information

Local Customers:
We accept local drop off for warranty claims but products must be picked up within 7 days of being complete and/or pay for return shipping because Rhino Lights is not responsible for products after 7 days.

Warranty Exclusions:
Our Rhino warranty is non transferable and can expire due to component shortages outside our control, We make every effort to repair, fix, and warranty our products but things happen that may cause a product to be unservicable. Lifetime does not imply forever. Warranty applies to the original receipt holder . While we will work with every customer install neglect is not covered under lifetime warranty.

Discontinued Products (3rd party manufactured items):
Discontinued products are not covered under lifetime warranty, if a claim is needed or required, Rhino Lights will credit you a percent of the original purchase price termed out over 12 months from original purchase date (minus shipping fees) and credits you to upgrade to the closest possible product to replace what you originally purchased. Rhino Lights is not responsible for abuse, damage, wear and tear on these older products. The credit is only valid for 30 days from when you contact us and is non-transferable. Any credit is only good towards purchasing other products, no cash value.

Clearance Items:
These are closeout items that are no longer serviceable. We ship them in working condition and have very limited stock which is why they are on discount. All sales are final on clearanced items.

Warranty subject to change so check back for latest updates. Any questions reach out to rhino lights.