Rhino 2.0 Whip, Diamond Rock Light Warranty:
Rhino Whips are handcrafted in North Carolina and are built to a quality standard unreachable by many, but during this building process rare things sometimes happen that sneak through our quality control process and we are here for you. Simply download our Return Form and send them back and we will be glad to get them fixed again. We designed our whips to be used with our springs that are included when you purchase them from us or a dealer.
How to file a claim:
Download our return form to send back your rhino whips or diamond series rock lights and we will gladly repair and fix your products. Just ship the bad product back to us with a trackable shipping method. We are more then happy to help! Rhino Lights LLC does reserve the right to deny warranty work due repeat operator negligence. If you keep breaking, damaging or using them in a manner to promote damage over and over. If you have any questions please reach out to our rhino team at 833-744-6663 ext: 2.
330 Seagle Street Suite 18
Huntersville, NC 28078
DUE to covid-19 all claims need to be Shipped...
We accept local drop off for warranty claims or custom projects but products must be picked up within 7 days of being complete and/or pay for return shipping because Rhino Lights is not responsible for products after 7 days.
Other Rhino Warranty Product Details:
The customer is responsible for returning the product without further damage. Please use a proper packaging for all products being returned and it is recommended for the customer to insure the package at the shipping agency for possible loss or damage that may occur in transit.
Altering the item voids the manufacturer defect warranty. (Altering includes, but is not limited to, cutting wires on the controller, cutting the whips to be shorter, rewiring original wiring setup, mounting with inadequate mounts, changing the pin configuration, or running an over-sized flag etc.) Any signs of gouges, stress marks or impact scratches on the led tubes will void its manufacturer defect warranty. Submerging your whip voids its' manufacturer defect warranty. Our whips are water resistant and perform above average in a rugged environment, but for those that prefer to full send, complete submersion in lakes, ponds, rivers, swamps, or anything else voids the manufacturer defect warranty. Improper installation or running an over-sized flag will also void its' warranty. Customizing and/or reprogramming voids the warranty. Wiring the product directly to a battery without a fuse to guard against a power surge or accidental grounding voids the warranty. Running the Rhino Whips in harsh terrain without the assistance of springs voids the warranty. Catastrophic damage to your machine such as a roll over, fire or total loss of your machine will void the warranty. Ripping the whip off the machine in order to defend yourself against attacking Zombies or wild animals voids the manufacturer's warranty but makes for a great story. Beating the whip against another object that is harder than the whip voids the warranty. Our Rhino warranty is non transferable and can expire due to component shortage, 3rd party manufacturing being discontinued outside of our control on certain products. We will make our best efforts but sometimes it is out of our control. Lifetime does not imply forever. Warranty is non transferable. Original receipt holder.
Disconnected Products ( 3rd party manufactured items ):
Disconnected products are not covered under lifetime warranty, if a claim is needed or required rhino credits you a percent of the purchase price termed out over 12 months from purchase date based on when you ordered ( minus shipping fees ) with receipt and credits you to upgrade to our in house built items. Rhino is not responsible for abuse, damage, wear and tear on these older products. The credit is for one item and non transferable. No cash value. If you credit is more then what you bought there is no cash refund.
These are closeout items that are no longer serviceable. We ship them in working condition and have very limited stock which is why they are on discount. All sales are final on clearance and discounted / sale items.
Warranty subject to change so check back for latest updates. Any questions reach out to rhino lights.