Rhino Whips are handcrafted in North Carolina and are built to a quality standard unreachable by many. Rarly during this building process things sometimes happen that sneak through our quality control process and we are here for you in those cases. If you need anything follow the steps below.
330 Seagle Street Suite 18
Huntersville, NC 28078
After you see your package is deliveried to us, give us 5 - 7 business days to review, repair, replace, or reach out about your product.
Fill Form Out
Fill out the form with your order number or dealer you bought from.
Include our form in the box and ship your package back to us with a trackable parcel.
Sit back, grab a beer and wait for your package to be shipped back.
We accept local drop off for warranty claims but products must be picked up within 7 days of being complete and/or pay for return shipping because Rhino Lights is not responsible for products after 7 days.
Our Rhino warranty is non transferable and can expire due to component shortages outside our control, We make every effort to repair, fix, and warranty our products but things happen that may cause a product to be unservicable. Lifetime does not imply forever. Original receipt holder. While we will work with every customer install neglect is not covered under lifetime warranty. We will offer discount to cover damanged parts during install.
Disconnected Products ( 3rd party manufactured items ):
Disconnected products are not covered under lifetime warranty, if a claim is needed or required rhino credits you a percent of the purchase price termed out over 12 months from purchase date based on when you ordered ( minus shipping fees ) with receipt and credits you to upgrade to our in house built items. Rhino is not responsible for abuse, damage, wear and tear on these older products. The credit is for one item and non transferable. No cash value. If you credit is more then what you bought there is no cash refund.
These are closeout items that are no longer serviceable. We ship them in working condition and have very limited stock which is why they are on discount. All sales are final on clearance and discounted / sale items.
Warranty subject to change so check back for latest updates. Any questions reach out to rhino lights.