We have a no hassle type of warranty here at Rhino Lights!! If its a manufacture defect we will replace it. No questions asked!
For everything else; CALL US!
Thank you for your purchase of Rhino Lights LLC lights. Your business is important to us and we strive every day to design and build the very best LED light bars and exceed your expectations. At Rhino Lights LLC we have a rigorous process to control quality of materials and manufacturing processes to ensure each light that goes out our doors will stand the test of time. Every light we ship is tested for water submersion, lumen output, amp draw, assembly fitness and completion, and LED performance among other things. Even with these high standards and multiple layers of quality control there are occasional cases of product failure and this warranty is made to cover those instances.
Rhino Lights LLC Limited Lifetime Warranty:
Rhino Lights LLC warrants that all Single Row Series, and Pods will be free from defects in workmanship and materials. If you believe that your light is defective due to workmanship or material failure you will need to return the light back to Rhino Lights LLC for inspection. After inspection, Rhino Lights LLC will verify that the issue was not caused by unauthorized repair, disassembly, negligence, accident, misuse, or if improper electrical or mechanical installation causes this damage.Rhino Lights LLC will decide at its sole discretion to repair or replace the light based on our Limited Lifetime Warranty processes.
If a defect is found to be due to materials or workmanship Rhino Lights LLC will honor your warranty claim. In some cases your light may be replaced with a new light due to time frame of purchase etc. If Rhino Lights LLC chooses, at its sole discretion, to repair your light, all parts, labor and return shipping will be paid by the customer. Rhino Lights LLC is not liable for any charges, expenses or costs associated with the Customer relating to installation, removal or repair of Rhino Lights LLC products.
The Rhino Whips we build in house have a lifetime warranty but is voided if you aren't running our springs. We have specific springs designed to handle the weight of these whips and breaks caused by not running our springs void the warranty. We are lifetime warranty from manufacture defects but will try and work with everyone if these rare things occur.
Exceptions to this Warranty:
Powder Coating on Products: Rhino Lights LLC uses the highest quality materials available and depending on location, environment and exposure, powder coat can fade.
Reduced light output from LEDs. LED's, like all artificial light sources, fade over time and are not covered under warranty unless a defect in the material or workmanship is found which is extremely rare due to our high quality standards.
Mounting Options, Hardware and all other items offered by Rhino Lights LLC are covered for 1 year and do not fall under the Limited Lifetime Warranty. At its sole discretion, Rhino Lights LLC will choose the proper processing of all warranty claims and any warranty expressed or implied will be void if Rhino Lights LLC finds there is sufficient evidence for any other following:
- Tampering: Any removal or tampering of bezels, screws, seals or other parts.
- Abuse: Any damage beyond the normal wear and tear of the light.
- Negligent Installation or Operation: Any improper installation or operation.
All warranties apply only to the original Customer and are non-transferable. The terms, processes and policies in our warranty are subject to change without notice.
If the connection to the light is poor or bad, the LED light may flicker. Check all wiring connections to ensure they are correct. Also check the waterproof connectors to make sure the inside isn't burned.
If you feel you have a warranty issue please start here:
1. Email us at firstname.lastname@example.org with pictures pr video with a description of your issues and the order number from when you bought your light bar and we will be glad to help you. We will contact you if need or issue an RMA number.
2. An (RMA) number is required for all returned packages. Unfortunately, failure to follow this step will result in the package being returned to sender.
3. We will quickly follow up with a reply email containing directions to process your warranty claim.